Please make sure that you follow below steps:
1. Vacuum the front and back of the rug (low-power setting)
2. Bring the rug outside whack the back of it to get more dirt out.
3.1&2 for daily cleaning, if there are oil ink stains or uncleaned for a long time, then further cleaning is required.
4.Wash It with a damp sponge mix detergent(Always wash in the direction of the soft side). Lightly dab the rug to rinse it with your sponge.(Be careful not to soak the rug.)
5. Dry It. With clean towels, soak up the excess water in the rug. Then allow it to air-dry.
6.Or Machine Wash(Please operate step1 and step2 before machine wash.)
Then, wash it on cold with mild detergent, use a gentle setting, and allow it to air-dry. (Avoid continuous exposure to sunlight.)

Method 1: Back-roll/Reverse roll your rug
It is recommended to roll the rug in the opposite direction and allowing it to sit for a few hours to allow it to lay flat. Creases typically flatten out within 1-2 weeks of unrolling.

Method 2: Use Heavy Objects
You can use heavy objects like books, plants, pottery to flatten your rug’s problem areas.

Method 3: Steam Or Heat Your Rug
If your new rug doesn’t straighten out on its own, try steaming or heating your rug with a hairdryer.

How to steam your rug:
Use a steamer to remove wrinkles, creases and rolled corners from rugs.
1. The first step is to dampen the corners of your rug and leave them to dry.
2. If this doesn’t work, take your steamer or iron (turned to the steam setting) and place a damp towel over the problem area.
3. Press your iron into the towel with quick, short bursts, so you don’t burn either the towel or the carpet.
4. After you’ve completed this process, bend the fibres back into place, brush the rug to reshape and lie flat to dry.

Remember: Always steam the back of your rug rather than the front, and don’t soak the fibres.

This method is particularly effective for synthetic, cotton and wool rugs. However, we advise you to take caution before heating synthetic fibre rugs. Make sure your steamer is not at a high temperature as this can melt the rug fibres. If you’re unsure, contact your rug supplier for advice.

Yes. Our rugs are made from the highest quality material with skid resistant backing(No Additional Rug Pad Needed), the non slip latex backing design is an ideal for laminate and wooden floor surfaces. Safe for daily indoor high-traffic areas where children or pets are active.(Keep the bottom of the rug always be dry.)

Yes, the most of our rugs are machine washable, you can click on the washable rugs page to choose to buy or check the product page to see if it says machine washable.

However, it depends upon the size of the machine. For best results, we recommend a minimum washer size of 5.5+ cubic feet for an 8'x10' rug.

We very much welcome you to write product reviews and feedback, it is very important to us. There are currently two ways you can write product reviews, the first is through our review email. The second is to enter the product page you want to review, scroll down to the middle of the page, and click "Write a Review" to write a review that reflects your real feelings about our rugs.

Any mild, non-bleached detergents are mainly recommended.

The best way is to dry it on low heat in a dryer. Avoid high heat.

It is generally recommended to use the low suction setting of the vacuum cleaner while cleaning a rug.

If there is a major spill, wash the rug immediately. However, if the spill is small, you can use a clean cloth and hold it firmly immediately after the spill to absorb as much liquid as possible.

To place an order:

• Finish adding items to your cart
• You will be transferred to our Customer Information Page.
• You will be prompted to enter: Email address, Name, Address...
• If you have a valid discount code, you may enter it in the " Discount" field located on the right side of the screen. Be sure to click on the "Apply" button
• Continue by clicking “Continue to Shipping Method” button.
• Please make sure you have input the delivery address correctly (if different from your billing address.)
• Once everything is completed, click on “Continue on to Payment Method” click on the "Complete Order" button.
• You will be brought to a screen that provides an order summary together with an on-screen order confirmation. 

Any questions, please feel free to contact our customer service at support@egoodhome.com 

• When you place an order with Paypal you will be redirected to the PayPal payment page
• Confirm your payment by logging in with your PayPal username and password
• You may still check out even without a PayPal account.
• Please click on "Pay with Debit/Credit Card"
• you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal

• The cards we support: Visa Card, Master Card, JCB, Maestro.
• Please see how to make your payment by Credit Card on Oshoplive.com as bellow:
• After you choose Credit Card as your payment method on the payment method page, click "Complet Order "
• Then you will be led to a page requesting your card details
• Enter your card number and other required information
• Follow the instruction on the screen to complete your payment

Processing Time:

• After we receive your order, we have Quality Control checks and tests in order to ensure products' quality prior to shipment.
• The processing time will be scheduled within 1-3 business days.
• The shipping process takes an average of 7-10 days, please be patient.

We ship to USA / UK / EU / JP

1.Most orders are dispatched within 7-10 working days of ordering with the exception of orders made on weekends (Friday-Sunday), orders made over the weekend period will be dispatched on the next working day (Monday).An email confirmation will be sent to the email address given on your order once the order has been dispatched.

2.As we ship from our global warehouses, orders may arrive anytime from 1-4 weeks* from the day of dispatch to reach you depending on where you are in the world. We advise you not to order if these times are not acceptable.

3.If you have a tracking number sent to your email you can track your products to see the status or simply email us on service@aiiloves.com and we can tell you the status of your order.

4.Where ever you are in the world we will get your order to you! Our shipping costs are the lowest around. See below our prices: FREE SHIPPING FOR ALL ORDERS.

5.Shipping Method: registered airmail with tracking number

For more assistance please email service@aiiloves.com.CALL NUMBER:+86 18938835160
*These times are averages yet can depend on your location and postal carrier.

The Shipping is calculated based on the product and your region when you check out.

Once the order is placed, our system will send you an email about the order details. 

To ensure a safe payment procedure, our company uses credit card processor for a reliable and secure internet payment gateway.

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• You can contact our online customer service through the icon in the lower right corner
• Due to time differences, our online customer service hours are weekdays
  New York time: 21:00-6:00
  Los Angeles time: 18:00-3:00
  Please understand us.
• We welcome you to leave us a message via email or other social platforms, and we will reply you within 24 hours on working days.